Our client specialises in improving customer experience by offering them solutions that clearly address their painpoints. They offer businesses tools to create voice and digital surveys through a no-code builder.

As their platform grew, so did the volume of sensitive data they handled.

To protect their infrastructure and stay compliant with data protection regulations, they turned to Wattlecorp for help.

Challenges Faced by the Client

The client was facing several significant challenges, which included:

• Meeting data protection regulations by protecting the growing amount of customer data.
• Safeguarding sensitive information from advancing cyber threats.
• Maintaining platform security and system efficiency during frequent code updates in a rapid development cycle.
• Preventing vulnerabilities introduced by fast-paced development through continuous monitoring.
• Preserving customer trust by ensuring their data was safe and secure.

The Solutions We Offered

We developed a customised cybersecurity framework.

• We conducted regular security testing of applications and infrastructure to catch vulnerabilities early.
• Performed penetration testing during code updates to safeguard the platform’s integrity.
• Provided ongoing vulnerability assessments and real-time threat monitoring to ensure best practices were followed.
• Performed compliance audits to meet regional data protection regulations and secure legal compliance.
• Partnered with the client’s team to quickly address vulnerabilities and improve overall security measures.

Results

Wattlecorp’s ongoing cybersecurity efforts to secure its client’s business against the customised cybersecurity framework it designed included:

• Achieving strong data protection by ensuring compliance with regional regulatory requirements.
• Conducting ongoing security checks to maintain platform stability and code quality despite frequent updates.
• Reducing risks associated with potential data breaches by proactively identifying and resolving security vulnerabilities.
• Increasing customer trust and confidence by ensuring and achieving adequate protection of their data.
• Creating a robust infrastructure to handle growing data loads without compromising security.

Technicalities That Involved

Wattlecorp combined automated and manual security testing techniques to optimise security for its client.

Also, to help derive a strengthened security posture for the concerned organisation, this cybersecurity service provider adopted the following approaches:

• Penetration testing for applications and infrastructure to detect and mitigate potential security vulnerabilities by prioritising associated risk impact.
• Code quality assessments to ensure that frequent updates did not introduce security risks.
• Performed compliance reviews to align the client’s security practices with relevant regulations.
• Ongoing threat monitoring and vulnerability assessments to identify and mitigate risks in real time